Phone: +34 93 650 19 40

Welcome to Gourmet Products www.pinkdelice.com!

General information

www.pinkdelice.com is an e-commerce webpage property of Pink Delice, S.L. with their registered office on Avenida de la Font 64, (08758 – Cervelló – Barcelona, Spain) and having the following CIF number (taxpayer identification number): B-66318072 and recorded in the Commercial Register of Barcelona, Volume 44395, Sheet 179, Page B-454860, the 1st Inscription. The Client is the natural or juridical person who hires the products or services commercialized from the Online Store.

The use of this page is reserved to those older than 18 years old and the user declares that he or she is of legal age.

The sales area of www.pinkdelice.com is the Iberian Peninsula (Spain) the Balearic Islands and the European countries: Portugal, Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, Czech Republic, and Switzerland.

Shopping process:

Once the products you wish to buy have been chosen, click on the “BUY” button. After you finish selecting your products, go to “My Cart”, where you will be able to modify, cancel, or confirm the content of the cart. In order to continue with the shopping process, and if you are already registered, please enter your e-mail address and password. If you are not a registered client, you will have to sign up as a new user by means of a simple form. Enter the data that the system requires from you under the different subheadings (personal data, shipment address, invoicing data, and payment method). When this action is completed, the screen will show a summary of your order details. Finally, the system will ask for your order confirmation.

WARNING: after confirming an order you will be unable to modify it any further.

Generalities:

As a general rule, the development of an order in www.pinkdelice.com constitutes the acceptance of the present general selling conditions as stated in this document. The Client declares, under his or her own responsibility, to have read and understood the present general selling conditions and accept them. No stipulation made by the client will differ from those of Pink Delice S.L., if they have not been expressly accepted by our online sales department. Pink Delice S.L. only accepts orders placed from Spain (mainland and Balearic Islands) Portugal, Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, Czech Republic, and Switzerland.

For other destinations, please contact us or send us an e-mail at info@pinkdelice.com. The product card describes the general characteristics of the product and its images are not binding. There is no minimum order quantity. An order is not final unless it has been confirmed by Pink Delice S.L. If you do not receive this confirmation please contact Pink Delice S.L.

Availability:

Should one of our products not be available at the moment of the order, www.pinkdelice.com will procure the product within the shortest possible timetable and then contact the Client to communicate with him or her regarding this incidence by means of an e-mail or by phone. If the delivery date is too late for the Client, www.pinkdelice.com will offer a similar product according to his or her needs or will reimburse the sum of the order.

According to the European Legislation, alcohol beverages can only be imported in quantities that are for personal use. Pink Delice S.L. limits this consumption to a maximum of 24 bottles of 0.75 L per order for the sales made from a country other than Spain. This limit will not be applied for shipments within Spain.

Prices:

Prices are stated in Euros (€) and they include the current Spanish VAT. The applicable price will be the same as stated in the time that the client ordered his shipment. The listed prices are valid until the end of the present offer.

Shipping costs are NOT included in the price of the product: these will be stated during the shopping process and they will depend on the total weight of the order and the shipment location.

www.pinkdelice.com reserves the right to effectuate, at any given time and without prior notice, the modifications it deems appropriate, being able to update products, prices, and services on a daily basis according to the market.

Exchanges and returns:

www.pinkdelice.com works to achieve our Client’s maximum satisfaction. However, if for any reason you are not satisfied with your order, please contact us in a period no longer than 24 hours after receiving your order, clearly indicating your order number, the nature of the incident, and send us a photo to the following e-mail address: info@pinkdelice.com. We will then contact you to find a satisfactory solution and guide you through the steps to follow. We do not accept exchanges or returns that have not been previously and duly notified.

Possible scenarios of returned goods:

If one or more products are damaged during transportation:

You can return the product completely for free in its original package and Pink Delice S.L. will assume the extra shipment costs that may arise from the returning of the product. In order to do this, it is essential that you verify the state of your order at the time of delivery and that you state your complaint on the delivery order before you sign it. Please inform us about this incidence by e-mail to info@pinkdelice.com within a maximum period of 24 hours after the delivery of the product (Article 952.2 of the Spanish Commercial Code).

Pink Delice S.L. will not assume responsibility if the products have been damaged because the end customer was not available at the shipment address to receive the delivery.

If one or more products shipped do not correspond to your order:

We will send you the right products or we will reimburse the corresponding sum using the same payment method. Pink Delice S.L. will assume the extra delivery costs that may arise, provided that the product has not been used, altered, or manipulated and it is returned in its original package.

Return without incidences:

www.pinkdelice.com offers you the possibility of returning your order unconditionally, provided that you return it in a period of no longer than 7 days as stated under the applicable laws, that the product is in perfect conditions, and in its original package. In this case, you will be responsible for the delivery costs. Once we check the product, we will contact you via e-mail regarding the acceptance of the return. Pink Delice S.L. will reimburse the sum of the order using the same payment method you provided, excluding delivery costs.

Food products that have already been open will not be accepted for return.

If your order is being prepared:

You will just need to inform us about the cancelation of this order and we will reimburse the total sum using the same payment method you provided.

WARNING: remember not to throw away the products packaging before checking them first. Before opening any product, please check that it corresponds to your order. Should there be any issues, do not remove the product from its original package and contact www.pinkdelice.com immediately.

Please send your returned goods with prior notice to Pink Delice S.L., in their original packaging to the following direction:

PINK DELICE SL

Avenida de la Font 64 (U. Puigmontmany)

E-08758 Cervelló (Barcelona)

Spain

Discount coupon:

Coupons are occasional discounts for our clients based on the different marketing campaign engaged by Pink Delice S.L.

Coupons are transferable but only one can be used per order. The conditions to redeem promotional codes will be stated in the shipment or the publication of the information, with specific conditions such as a minimum price order or an order from a new client.

Minimum age to buy our goods:

The minimum age to place an order is 18 years old.

Modification of the general selling conditions:

www.pinkdelice.com reserves the right to modify the general selling conditions without prior notice and is able to change, cancel, or add both the contents and services they provide. It can also alter the way they are presented or located to its servicers. These changes are to be accepted by the Client every time he or she makes a purchase effective. Therefore, this page has to be visited every time you make a purchase.

If any of the clauses in these General Conditions were declared totally or partially null and ineffective, such nullity and ineffectiveness will only affect the provision in question or the part that is null or ineffective, while the remaining parts will be upheld as will the rest of the General Conditions and such provisions or part thereof that is considered applicable. It will be considered to have been removed and unless, due to it being essential to these General Conditions, were it to affect them in full.

Intellectual and industrial property:

All the contents of this website, unless otherwise indicated, constitute the exclusive ownership of the website owner or a third party, including but not limited to, the graphical design, source code, logos, texts, graphics, artwork, photography, and other elements that appear in the website. Likewise, all commercial names, brands or distinctive signs are protected by the Law. www.pinkdelice.com does not grant any type of license or authorization for personal use to the Client on its intellectual and industrial property rights or on any other rights related to its website and the services offered thereto. Consequently, the Client accepts that reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any process whatsoever, for all or a part of the contents of this website constituting an infringement of the intellectual and industrial property rights of the website owner or the owner of said rights.

Legislation:

These General Conditions are ruled by Spanish legislation. Its parts are subject to the courts and tribunals of the registered office of the company for the resolution of conflicts and renounce any other jurisdiction,

This Contracting General Conditions are updated as of 1st October 2014.

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